Terms of Service

These Terms apply specifically to Carolynne Owens's 1:1 services, currently offered as Unignorable: Atelier Edition. Other Programmes (courses, self-led products) are governed by their own separate terms, not this document.

Parties and Agreement

Carolynne Owens (the “Coach”) provides 1:1 coaching services (the “Coaching Services” or “Programme”) to you (the “Client”) as described below. Together with the order or booking details confirmed at purchase, this document forms the agreement between us (the “Agreement”).

1. The Coach's Services

On execution of this Agreement — electronically, verbally, or by any other means — the Coach agrees to provide 1:1 coaching and consulting services (the “Programme”). These terms apply to any further 1:1 coaching services the Coach supplies to the Client afterwards.

The Programme is coaching and consulting, not a professional service such as legal, financial, or medical advice. The scope of the Coach's services is limited to what's described in this Agreement and on the Coach's website for the Programme in question. The Coach may substitute an equivalent or comparable service if needed.

2. Fees and Payment

The Client agrees to pay the fee set out on the Coach's website, on the payment plan selected at purchase (the “Fee”). A late payment charge of 5% applies to any balance not paid by its due date. Invoices are sent in advance of the agreed session and are payable by bank transfer unless otherwise agreed.

3. Cancellation and Refunds

As a distance contract, the Client has a statutory right to cancel within 14 days of purchase for a full refund, provided the Programme has not yet started.

Because the Programme begins before this 14-day period ends, the Client will be asked at checkout to expressly request and consent to an early start, and to acknowledge that if they cancel after work has begun, they will pay for the value of work already delivered rather than receive a full refund.

Specifically: if the Client cancels after receiving the Week 1 Assessment + Action Plan deliverable, the refund due is the Fee paid less the standalone price of the Luxury Brand Assessment + Action Plan at the time of purchase, rather than the full Fee. Outside of this statutory right, and once the Programme is underway, the Fee is otherwise non-refundable except where required by law.

4. Chargebacks and Payment Security

Where the Client provides card details for payment, the Coach may charge that card for any unpaid balance on the dates set out in this Agreement, without needing separate authorisation for each instalment of a payment plan. The Client agrees not to raise a chargeback, or cancel the card provided as security, without the Coach's prior written consent, and is responsible for any fees the Coach incurs recovering a chargeback. The Client will notify the Coach in advance of any change to the card details provided.

5. No Resale of Services

The Client agrees not to reproduce, copy, sell, trade, resell, or otherwise exploit for commercial purposes any part of the Programme, including its materials, or access to it. This Agreement is personal to the Client and may not be transferred or assigned without the Coach's prior written consent.

6. Intellectual Property

All course materials and other content the Coach provides remain the Coach's sole property, licensed to the Client for individual, non-commercial use only. The Client may not use the Coach's intellectual property for their own business purposes, or share, copy, or distribute any materials without the Coach's prior written consent. No licence to sell or distribute the Coach's materials is given or implied.

7. Limitation of Liability

To the fullest extent permitted by law, the Coach's total liability to the Client arising out of or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, is limited to the total Fee paid by the Client for the Programme.

The Coach is not liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from the Client's use of, or enrolment in, the Programme.

Nothing in this Agreement excludes or limits the Coach's liability where it would be unlawful to do so, including for death or personal injury caused by the Coach's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. No Guarantee of Results

The Client is responsible for their own progress and results, and accepts that the Client's own effort is the deciding factor in the Programme's success — the Coach can provide direction but can't control the Client's actions. The Coach makes no guarantee, express or implied, that the Programme will produce any particular result, or that all clients will achieve the same outcome.

9. Programme Conduct

The Client agrees to behave professionally, courteously, and respectfully towards the Coach. Failure to follow the Programme's rules may result in the Agreement being terminated; in that case, the Client is not entitled to a refund of amounts already paid and remains liable for any outstanding Fee.

10. How We Work Together

The Programme runs as a private, asynchronous, six-week structured arc (Diagnose, Position, Correct, Calibrate), delivered entirely through Clarity Flow. There are no Zoom calls, WhatsApp, email, or standard weekly coaching slots — the Client implements on their own schedule between exchanges.

Voice notes are capped at 3 minutes and videos at 6 minutes. The Coach is active Tuesday through Thursday and responds within 24–48 hours. The channel closes Thursday evening through Tuesday morning (UK time), with no weekend or emergency access during that window.

11. Not a Substitute for Medical, Legal, or Financial Advice

The Client agrees to look after their own wellbeing throughout the Programme and to seek medical or other professional advice if needed. The Coach does not provide medical, therapeutic, financial, or legal services, and is not responsible for decisions the Client makes as a result of the coaching or their consequences.

12. Confidentiality

“Confidential Information” means information that isn't generally known to the public about the Client's business or personal affairs. The Coach agrees not to disclose or use any Confidential Information shared during their work together without the Client's written consent, and will take reasonable care to protect it against disclosure, misuse, or loss.

13. Non-Disparagement

If a dispute or grievance arises between the parties, both agree to resolve it through the venue set out in this Agreement, and not to engage in conduct or communications, public or private, intended to disparage the other.

14. Indemnification

The Client agrees to indemnify the Coach and the Coach's affiliates and successors against claims, damages, and reasonable costs arising from the offer, sale, or use of the Programme, except where these arise from the Coach's own breach of this Agreement, negligence, or wilful misconduct.

15. This Agreement Takes Precedence

If anything in this Agreement conflicts with marketing materials used by the Coach or on the Coach's behalf, this Agreement controls.

16. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales, and any dispute will be resolved in the courts of England and Wales.

17. Entire Agreement

This Agreement is the entire agreement between the parties on this subject and replaces any prior discussions or understandings, written or oral. It may only be changed in writing, signed by both parties.

18. Survivability

Provisions relating to intellectual property, confidentiality, non-disparagement, and any sums owed survive the end of this Agreement for any reason, along with any other provision the parties clearly intend to survive.

19. Severability

If any part of this Agreement is found invalid or unenforceable, the rest remains in full effect.

20. Other Terms

By signing below, or by any other means described in Section 1, the Client agrees to be bound by this Agreement. An electronically signed or emailed copy of this Agreement is as legally binding as an original signed copy.

Contact

Unit 13640, PO Box 6945, London, W1A 6US

Effective Date

13th August 2026

Professional Advice Disclaimer

The information provided in this Programme is for educational and informational purposes only and is not intended as professional legal, financial, or medical advice. It is not a substitute for advice from a qualified professional familiar with your specific situation.

This Programme offers general guidance on brand positioning and marketing strategy. It is not a guarantee of any particular business outcome, and the Coach is not liable for any loss or damage arising, directly or indirectly, from the use of information provided in the Programme.

Individuals with specific legal, financial, or medical circumstances should consult an appropriately qualified professional before acting on anything in this Programme. By taking part in this Programme, you acknowledge and agree to these terms.